GLIDA Terms and Conditions of Services

You agree that before using our Services You will register to the System as a Customer. For registration to the System, You will download the GLIDA Native App either from Google Play Store or Apple Store using compatible smart phone and register Yourself as Customer by providing your Personal Information such as name, email id, phone number etc..

Fortum Charge & Drive India Pvt. Ltd. reserves the right to assess the Customer’s Personal Information for processing registration to Services. Subsequent to successful registration, the Customer can use the GLIDA Native App for accessing the Services. Alternatively, the Customer may also be issued a Radio Frequency Identification Device (hereinafter referred as “RFID”) in physical form if so demanded by the Customer, through GLIDA Native App. RFID is a device which authorizes You to access Services from the System unattended by a GLIDA support staff. It is the Customer’s responsibility to ensure that the Customer’s information is always correctly registered and updated in the GLIDA Native App. Fortum Charge & Drive Pvt. Ltd. is not responsible for incorrect input data during registration.

You can access Services at charging units either with the GLIDA Native App by using Your User ID and password or through pre-authorized RFID tag. You will be solely responsible for safe custody of RFID tag and be responsible for its authorized and possible unauthorized use. Fortum Charge & Drive shall not be liable for use of Your RFID tag by any unauthorized person under any circumstances.

Charging session starts from the time You connect Your Battery Electric Vehicle (“BEV”) or Plug-in Hybrid Electric Vehicle (“PHEV”) to charging unit (either through the GLIDA Native App or RFID tag) and ends when You or System disconnects Your BEV or PHEV from the charging unit. It is the 3 Customer’s responsibility to ensure that charging begins and completes correctly. To ensure that the charging has begun, the Customer shall refer to the information visible on the charger or on the GLIDA Native App.

Charging via RFID tag begins when the Customer has connected the BEV or PHEV to the charging unit for charging according to the instructions after the RFID identification. It is the Customer’s responsibility to ensure that the BEV or PHEV is compatible to the charging unit and has the acceptable conditions to charge at the charging unit.

During registration You shall select one of the payment methods offered by GLIDA. You shall be providing appropriate payment information to enable GLIDA to receive due amount against transaction and create a valid invoice for the transaction. Payment through credit card/ debit card is processed through Stripe India/RazorPay (“Payment Gateway Service Provider”) or any other payment gateway service provider at the sole discretion of Fortum Charge & Drive. If subscription / periodical invoicing has been opted (presently this option is available to only B2B Customers), then a consolidated invoice shall be generated at the end of the period mutually agreed between GLIDA and B2B Customer. It means that such payment shall not be processed through Payment Gateway Service Provider.

It is the Customer’s responsibility to ensure that the registered debit card or credit card is valid, that it has a sufficient balance and is not blocked. It is the Customer’s responsibility to update his / her GLIDA account about any new debit or credit card as soon as possible post change in the information. Fortum Charge & Drive will not be responsible for decline of authorization by banks etc. for charging if credit / debit card/UPI/ other modes are not verified by its issuer bank. In the event that debiting credit/debit card or any other available methods on App is not possible, Fortum Charge & Drive has the right to require payment directly from the Customer through any other acceptable 4 mode (such as UPI, payment wallets, NET banking etc.). In an event GLIDA provides the service without prior receipt of payment due to any system snag, user will remain liable to pay to Fortum Charge & Drive for the services availed and Fortum Charge & Drive will be within its rights to demand the payment, through any other banking channels like RTGS, NEFT etc.

By accepting these Terms, you accept that Fortum Charge & Drive will debit the applicable charging fee, including applicable taxes and service charges from your registered credit / debit Card issued on Master/Visa/AMEX platform/UPI/Wallets/RuPay.

The final charging fee, which is either based on the time of charging or the fixed amount charged or on per unit electricity consumed or mix of the above, as depicted on the GLIDA Native App & the website as the Product Price before charging, shall be calculated once the charging is completed and debited immediately. In an event GLIDA provides the service without prior receipt of payment due to any system snag, Customer will remain liable to pay to Fortum Charge & Drive for the services availed and Fortum Charge & Drive will be within its rights to demand the payment, through any other banking channels like RTGS, Cheque etc.

The Customer is responsible for complying with the specific parking restrictions and regulations at the charging unit, which is also dependent on local municipal/ local authority rules

You can cancel Your registration as Customer from availing Services by giving a written notice by email specifying reasons at least 15 (fifteen) days in advance from the intended date of cancellation. You will be liable to pay for all transactions made against Your registration till the date of cancellation of Services. Your cancellation of Services will be subject to any pre-existing service agreement You have with Fortum Charge & Drive, e.g. fix term contracts etc. and Your making all the pending payments due to Fortum Charge & Drive.

GLIDA may offer its Customers the Services with varying features and prices. The specific terms and conditions referred to in these Terms may only concern specific charging services. The applicable price of the charging service (“Product Price”) is available at the website www.fortum.in and /or charging units and /or GLIDA Native App. These may vary between different places and also at different point of time. The Product Price may also be Customer-specific. Fortum Charge & Drive reserves the right to change its pricing from time to time in any manner and for any Customer category.

Information on Customers’ purchase transactions is visible in real time on their Fortum Charge & Drive accounts, which may be viewed through GLIDA App. The period-specific reports of the account may be read and printed at any time.

When the Customer registers for the Services, GLIDA Native App will send an email with one time registration token and a one-time password to the phone number. Password shall be created by the Customer. The Customer’s name and password are used to log in and gain access to the account. The Customer is, for their part, responsible for keeping the password secure. It is recommended not to write down the password lest third parties can access to Your account. It is also advised that the password should be used in a way that does not allow others to gain access to the information. The Customer shall immediately notify GLIDA at 1800 120 3578 if the Customer believes that unauthorised persons have gained access to their account or gained knowledge of their password. In such events and on being notified, GLIDA will block the Customer accounts for charging and other purposes till, GLIDA is able to verify the account to be safe for use by genuine Customer. But any loss occurring to the Customer because of password breach will be sole responsibility of Customer and Fortum Charge & Drive will not be responsible for any loss occurring to the Customer and will not entertain any requests for refunds or reimbursement on this account.

The Customer is responsible for any unauthorised use of the Services under their control. The Customer is advised to notify Fortum Charge & Drive immediately if they believe that their account has been used by an unauthorised person or in an unauthorised manner. In such events and on being notified, Fortum Charge & Drive will block the Customer accounts for charging and other purposes till, 7 Fortum Charge & Drive is able to verify the account to be safe for use by genuine Customer. But any loss occurring to the Customer because of unauthorised use , will be sole responsibility of Customer and Fortum Charge & Drive will not be responsible for any loss occurring to the Customer and will not entertain any requests for refunds or reimbursement on this account

If the GLIDA RFID tag or the mobile phone of the Customer with installed GLIDA Native App is lost or stolen, the Customer shall immediately of becoming aware of the loss or theft of the RFID tag or the mobile phone, contact the customer service of GLIDA at tel. 1800 120 3578. In such events and on being notified, Fortum Charge & Drive will block the Customer accounts for charging and other purposes till, Fortum Charge & Drive is able to verify the account to be safe for use by genuine Customer. But any loss occurring to the Customer because of such loss/theft encountered by the Customer will be sole responsibility of Customer and Fortum Charge & Drive will not be responsible for any loss occurring to the Customer and will not entertain any requests for refunds or reimbursement on this account.

If Customer wishes to submit a complaint regarding any transaction it shall notify Fortum Charge & Drive within 15 (fifteen) days of the date on which the purchase transaction in question became available on their account. The complaint shall clearly indicate the type of error in the transaction along with necessary information or document for assisting Fortum Charge & Drive to carry out the investigation. When a Customer submits a complaint, Fortum Charge & Drive shall carry out a technical investigation. Complaints regarding incorrect charging costs are processed and determined by Fortum Charge & Drive. If and when a complaint is accepted, Fortum Charge & Drive shall compensate the Customer for the amount without delay but not later than 30 days of acceptance of complaint. If the complaint is rejected, Fortum Charge & Drive shall inform the Customer of the result 8 of the investigation of the complaint and inform the position of Fortum Charge & Drive. The investigation shall be completed within 90 (ninety) days from the receipt of written complaint.

Both Parties are aware that the electric vehicle charging sector is rapidly developing. Fortum Charge & Drive, therefore, reserves the right to modify these terms and conditions in order to adapt the operation of the Services or the Terms to new or modified technologies, devices, standards, legislation, policies, or to appropriate technical, information security, administrative, business, operations’, or other relevant procedures. The Customer shall be informed of such changes with notice on the website www.fortum.in. If the Customer does not agree to the changes in the Terms, the Customer has the right to terminate the Services.

Fortum Charge & Drive shall give 15 (fifteen) days’ notice to the Customer to remedy the following situations failing which Fortum Charge & Drive shall have the right to terminate the Services, immediately:

• the Customer uses the Services contrary to these Terms or to the obligations they have towards Fortum Charge & Drive
• the Customer does not meet their payment obligations in case of invoice based payment or subscription based payment or non-payment due to technical snag in debit/credit card processing and demand by Fortum Charge & Drive
• Fortum Charge & Drive has cause to suspect that the Services are being misused or being used against public policy or there is an order by a competent court of law or administrative authority having jurisdiction in the area.

Fortum Charge & Drive can terminate the Services by providing 30 (thirty) days’ prior notice to You without assigning any reason.

You will be liable to pay for all transactions made against Your registration till the date of termination of the Services